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WhatsApp Integration

Your customers order straight from WhatsApp, with no app download at all.

Integration

An order from chat, straight into the panel

A customer messaging on WhatsApp sees the menu and builds a cart using item numbers — the order lands automatically in your panel, and a confirmation message is sent automatically in the same chat.

  • The customer never downloads an app
  • Fast cart-building with item numbers
  • Orders come together with every other channel in the same panel
FoodDirekt · WhatsApp
How It Works

From message to order in three steps

01

The customer messages on WhatsApp

A message to the restaurant's WhatsApp line is answered automatically, and the menu is listed right inside the chat.

02

The menu and cart build up in chat

The customer builds their cart using item numbers — no app download is needed at any point.

03

The order lands in your panel

The confirmed order appears on the same screen, in the same format, as your table and marketplace orders.

FAQ

About WhatsApp Integration

Do we use our own WhatsApp number?+
Yes. Your existing business number is set up in the system, and customers keep messaging the number they already know.
Does the bot reply to messages outside of ordering too?+
The bot only manages the ordering flow; you keep using your number as normal for general messaging.
Do multiple locations share the same WhatsApp number?+
No, each location sets up its own number; customers message the line for their nearest location.
What happens if a customer asks for something not on the menu?+
If the bot can't understand the request, it suggests choosing from the available menu; more complex requests are routed to your restaurant.
Can a customer cancel after the order is confirmed?+
A cancellation request can be processed from the panel before preparation begins; once preparation has started, your restaurant's approval is required.
Related Features
QR Menu → Live Order Panel → Your Own Mobile App →
Try the Bot

Test the WhatsApp ordering bot with your own number

Let's walk through the flow your customers will see together, in a demo call.

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